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| Frequently Asked Questions |
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| Install
10:
I bought the upgrade version. What is the correct way to upgrade my old version?
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| Answer:
The upgrade version of EndNote is a fully independent installer which does not require a previous version installed, though you will need your serial number from the previous version. The upgrade version installer will install a complete set of program files.
If you do have a previous version installed, we recommend that you back up any existing EndNote library files and any customized content files (e.g. styles, connection files, and import filters), close all open programs, and then uninstall any older versions by selecting "Add/Remove Programs" (or "Programs and Features" in Windows 7 or Vista) from the Windows Control Panel.
On a Mac, Open EndNote, go to the EndNote menu, chose Customizer and then chose uninstall then trash the previous version EndNote folder.
Once any older versions have been uninstalled, run the EndNote installer.
This will create a new EndNote program folder.
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