Endnote Online FAQs

Working With Word Processors / CWYW

CWYW 1: After installing EndNote online's Word Plugin and opening Microsoft Word, I do not see the EndNote online toolbar or commands under the Tools menu. How can I fix this?

CWYW 2: What versions of Microsoft Word is EndNote online compatible with?

CWYW 3: When I open Microsoft Word I get an error message, "The macro cannot be found or has been disabled because of your macro security settings", and the EndNote online tools do not work. How can I fix this?

CWYW 4: Whenever I click one of the EndNote online commands in Word (either under the Tools / EndNote online menu or on the EndNote online toolbar) I get an error: "This Command is Not Available Because a Document Window is Not Active". How can I fix this?

CWYW 5: How do I exclude the author or year from my citations?

CWYW 6: Do the tools in Word install for more than one user account?

CWYW 7: When I try to use any of the EndNote online tools in Word, nothing happens. There is no error message or anything, but the tools do nothing. How can I fix this?

CWYW 8: Instead of seeing my regular citations, I'm seeing strange code, which looks something like { ADDIN EN.CITE <EndNote><Cite><Year>... What can I do to fix this?

CWYW 9: My cursor jumps around or to the end of the document when inserting citations or formatting the bibliography, or I'm having problems using the tools in my document and suspect the problem has to do with the field codes. How can I clean up field codes in my document?

CWYW 10: I'm getting a dialog box that says "Select Matching Reference". What does this mean and how do I resolve this?

CWYW 11: I've made changes to the references in my library, but those changes aren't reflected in my document. How can I correct this?

CWYW 12: I've typed changes into my citations or in the bibliography, but the changes are overwritten by EndNote online. How can I resolve this?

CWYW 13: How do I get page numbers to properly show up in my in-text citations? I've tried the "Edit Citation" command, and put the page numbers in the Pages field, but that doesn't work.

CWYW 14: My numbered citations are not starting with number 1, even though I'm using a style that sorts the citations in the order of appearance. How can I resolve this?

CWYW 15: My document is showing the abstract in the bibliography, but I don't want the abstract to be present. How can I correct this?

CWYW 16: When I insert citations into my document, they go away immediately, but the reference list is generated at the end of the document. What happened to my citations, and how can I get them back?

CWYW 18: I installed EndNote online's plugin and see the menu options in the Tools menu of Microsoft Word, but I don't see the toolbar. Where is it?

CWYW 19: If I've removed the field codes, is there a way to return them?

CWYW 20: How do I double-space or single-space my bibliography, or change the font for the bibliography?

CWYW 21: Word XP takes 15 to 30 seconds to start, and says it is requesting a virus scan. This started when EndNote online's plugin was installed, how can I resolve this?

CWYW 22: The EndNote online tools are not showing up in the EndNote online tab of Word 2007. How can I add them?

CWYW 23: I just installed EndNote X and my EndNote online Toolbar is missing. How can I get it back?

CWYW 24: If I start a document using the EndNote Desktop program, can I continue working with the document using EndNote online?

CWYW 25: I am using Endnote X.0.2 for Windows and EndNote online and I am having problems with all of the EndNote CWYW Tools. How can I fix this?

CWYW 26: I am exporting from EndNote online or transferring references to EndNote and I am getting error messages or all of the records are not transferring. How can I fix this?

CWYW 27: Notes about APA 6th and EndNote online.

CWYW 28: I am looking for an output style, but I do not see it in the list of styles that comes with EndNote online. What can I do?