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Most Common FAQs: |
| How to Resolve Problems with EndNote 6 or later and Word on Windows |
| How to Resolve Problems with EndNote 6 or later and Word on a Macintosh |
| CWYW 1: After installing EndNote and opening Microsoft Word, I do not see
the EndNote toolbar or commands under the Tools menu. How can I fix
this? |
Answer |
| CWYW 2: When I try to insert a selected reference in Word with EndNote 8.0.2 on Windows,
I get an error message, "An attempt was made to access an unnamed file past its end",
and the citation does not insert properly. How can I fix this? |
Answer |
| CWYW 3: What versions of Microsoft Word, Corel WordPerfect, and other word
processors is EndNote compatible with? |
Answer |
| CWYW 4: When I open Microsoft Word I get an error message, "The macro cannot
be found or has been disabled because of your macro security settings",
and the EndNote tools do not work. How can I fix this? |
Answer |
| CWYW 5: Using EndNote 7 for Windows with Microsoft Word XP or 2003, EndNote's
keyboard shortcuts in Word (Alt+1, Alt+2, etc.) do not work. |
Answer |
| CWYW 6: Since installing EndNote 6, Microsoft Word XP (2002) or Word 2003 is running slowly or
freezing periodically. Word is reporting error messages such as "Unknown
Error 0x800A1007" or messages which indicate there are too many edits
or not enough resources/memory. Memory usage gradually increases and
the CPU usage climbs to 100% and stays there. I cannot save my document
and I have to use the Task Manager in order to quit Word. |
Answer |
| CWYW 7: I have a document that was created using an older version of EndNote, but I cannot get the new version of EndNote to recognize the citations in the Microsoft Word document. What do I need to do to work with this document using my new version of EndNote? |
Answer |
| CWYW 8: Whenever I click one of the EndNote commands in Word (either under the Tools / EndNote menu or on the EndNote toolbar) I get an error every time: "This Command is Not Available Because a Document Window is Not Active". How can I fix this? |
Answer |
| CWYW 9: How do I exclude the author or year from my citations? |
Answer |
| CWYW 10: Do the tools in Word install for more than one user account? |
Answer |
| CWYW 11: When I try to use any of the EndNote tools in Word, nothing happens. There is
no error message or anything, but the tools do nothing. How can I fix this? |
Answer |
| CWYW 12: Instead of seeing my regular citations, I'm seeing strange code, which looks something like { ADDIN EN.CITE <EndNote><Cite><Year>... What can I do to fix this? |
Answer |
| CWYW 13: When I try to use the tools in Word I get an error message that says "Invalid Class String". How can I fix this? |
Answer |
| CWYW 14: After using Track Changes in my document, the document won't format properly, or I'm getting errors with the tools in this document, such as "The requested object could not be found". What can I do to resolve this? |
Answer |
| CWYW 15: My cursor jumps around when inserting citations or formatting the bibliography, or I'm having problems using the tools in my document and suspect the problem has to do with the field codes. How can I clean up field codes in my document? |
Answer |
| CWYW 16: Word crashes or gives an error when I try to insert a large number of citations together. How can I correct this? |
Answer |
| CWYW 17: I'm getting a dialog box that says "EndNote Select Matching Reference". What does this mean and how do I resolve this? |
Answer |
| CWYW 18: I've made changes to the references in my library, but those changes aren't reflected in my document. How can I correct this? |
Answer |
| CWYW 19: I've typed changes into my citations or in the bibliography, but the changes are overwritten by the EndNote program. How can I resolve this? |
Answer |
| CWYW 20: How do I get page numbers to properly show up in my citations? I've tried the "Edit Citation" command, and put the page numbers in the Pages field, but that doesn't work. |
Answer |
| CWYW 21: My numbered citations are not starting with number 1, even though I'm using a style that sorts the citations in the order of appearance. How can I resolve this? |
Answer |
| CWYW 22: My citations have all shifted up one position in my document. How can I fix this? |
Answer |
| CWYW 23: My document is showing the abstract in the bibliography, but I don't want the abstract to be present. How can I correct this? |
Answer |
| CWYW 24: When I insert citations into my document, they go away immediately, but the reference list is generated at the end of the document. What happened to my citations, and how can I get them back? |
Answer |
| CWYW 25: After installing the EndNote upgrade, when trying to insert a citation in Word I get the error "Server Threw an Exception" or "Unhandled Exception". How can I resolve this? |
Answer |
| CWYW 26: The EndNote icons in Word X are blank, or just show question marks, how can I fix this? |
Answer |
| CWYW 27: Word X crashes when I click the "Browse" button to select an output style in the "Format Bibliography" dialog box. How can I resolve this problem? |
Answer |
| CWYW 28: I'm using a non-English version of Word, and when I try to use the EndNote tools I'm getting a COM error or Word is crashing. What can I do to resolve this problem? |
Answer |
| CWYW 29: Word X is crashing when using EndNote, and my Home folder and the System folder are on different partitions. What can I do to resolve this? |
Answer |
| CWYW 30: When using EndNote on a Macintosh, Word crashes or gives error messages in any document I try to use. How can I resolve this problem? |
Answer |
| CWYW 31: Is EndNote for Macintosh OS X compatible with word processors
other than Microsoft Word? What happened to the Paper menu / Scan
Paper feature that existed in earlier versions? |
Answer |
| CWYW 32: When using EndNote 5 with Word XP, Word sometimes freezes or responds
very slowly. How can I fix this? |
Answer |
| CWYW 33: When I try to use the EndNote 5 CWYW commands in Microsoft Word 98/2001
nothing happens. How can I fix this? |
Answer |
| CWYW 34: While attempting to insert a citation, I received the message "Please move the insert point outside of the reference list." How can I fix this? |
Answer |
| CWYW 35: When I Insert Selected Citations, this only inserts records from the last library I was in, right? |
Answer |
| CWYW 36: I installed EndNote and see the menu options in the Tools menu of Microsoft Word, but I don't see the toolbar. Where is it? |
Answer |
| CWYW 37: What is the Libraries Used tab? Why can't I add my library here? |
Answer |
| CWYW 38: I'm getting an error message, "This file could not be found" (C:\PROGRA~1\ENDNOT~1\ENLocale.doc), EndNote Add-In, EndNote's language-specific initialization failed." How can I resolve this? |
Answer |
| CWYW 39: If I've removed the field codes, is there a way to return them? |
Answer |
| CWYW 40: How do I double-space or single-space my bibliography, or change the font for the bibliography? |
Answer |
| CWYW 41: Can I have EndNote automatically open and close when I open or close Word? |
Answer |
| CWYW 42: Word XP takes 15 to 30 seconds to start, and says it is requesting a virus scan. This started when EndNote was installed, how can I resolve this? |
Answer |
| CWYW 43: The EndNote 5 through X tools are not showing up in the Add-Ins tab of Word 2007. How can I add them? |
Answer |
| CWYW 44: If I start a document using EndNote Web, can I continue working with the document using the EndNote Desktop program? |
Answer |
| CWYW 45: How can I get the Windows EndNote X1/X2 CWYW commands to appear in Microsoft Word? |
Answer |
| CWYW 46: Why am I seeing the EndNote tools in Outlook? |
Answer |
| CWYW 47: How can I create chapter bibliographies with EndNote? |
Answer |
| CWYW 48: Opening Word, the error "The specified Word library can not be unloaded because it is in use" appears, or I get an "Invalid Pointer" error message. How can I fix this? |
Answer |
| CWYW 49: How can I convert a word document from Reference Manager and convert the database and maintain the RefIDs? |
Answer |
| CWYW 50: How can I convert a word document from ProCite and convert the database and maintain the RefIDs? |
Answer |
| CWYW 51: When I use "Remove Field Codes" with EndNote X or earlier my text formatting is removed. How can I fix this? |
Answer |
| CWYW 52: I have changed my output style from the EndNote program, but the style in my paper keeps reverting to Annotated or some other style I did not choose. How can I correct this? |
Answer |
| CWYW 53: When opening Word with EndNote X1 or X2 installed, I am getting an "Unknown Error". How can I correct this? |
Answer |
| CWYW 54: In Word, I only see the EndNote Web tools. How do I get the EndNote desktop tools to appear? |
Answer |
| Install 1: How can I correct a "Service Error: Generic" message when working in EndNote 8 or later? |
Answer |
| Install 2: Can I activate my demo version to a full version? |
Answer |
| Install 3: What are the system requirements for EndNote? |
Answer |
| Install 4: When running an update patch for Windows EndNote, a window opens asking what application is used to open the file, or that it can not find the msiexec.exe application. How can I fix this? |
Answer |
| Install 5: What versions of EndNote are still actively supported by Thomson Reuters Customer Technical Support? |
Answer |
| Install 6: I'm getting a 1935 or 1904 error message when trying to install EndNote 8 or later. How can I resolve this problem? |
Answer |
| Install 7: I purchased the download version of EndNote, and need to reinstall, but I no longer have the installer file on my computer. How can I re-download the software? |
Answer |
| Install 8: After installing, when opening EndNote 8 or later an error message comes up. The window's title is "Software\ISI ResearchSoft\EndNote\Preferences", and the content of the window is all boxes or filled with Chinese characters. How can I fix this? |
Answer |
| Install 9: If I use the demo version now to create libraries and bibliographies, will I be able to transfer my data from the demo version to the full version? |
Answer |
| Install 10: I bought the upgrade version. What is the correct way to upgrade my old version? |
Answer |
| Install 11: How can I deploy EndNote to many users/computers? |
Answer |
| Install 12: What level of user rights (e.g. User, Power User, Administrator) does EndNote require to install and run correctly? |
Answer |
| Install 13: When trying to install it always hangs or stops before the installation is complete. What's wrong? |
Answer |
| Install 14: Should I uninstall my old version of EndNote before installing the new version? |
Answer |
| Install 15: I just bought the download version, but I am not sure where I saved the installer file I just downloaded. What is this file called? How can I find it on my computer? |
Answer |
| Install 16: I just bought the Windows download version, but when I try to run the installer file I always get an error message that reads "Not a valid Win32 application". What's wrong and how can I fix it? |
Answer |
| Install 17: What are the considerations to keep in mind when upgrading to EndNote 8 and later from version 7 or earlier? |
Answer |
| Install 18: Is EndNote Section 508 of the Americans with Disabilities Act compliant? |
Answer |
| Install 19: Is EndNote Citrix or Terminal Server compatible? |
Answer |
| Install 20: What are the data limitations in the program? |
Answer |
| Install 21: When installing EndNote on my Mac, I get an error, "1008:5,-5000 access denied". How can I resolve this? |
Answer |
| Install 22: Is there a Microsoft Windows Mobile (PocketPC) or Palm version of EndNote? |
Answer |
| Install 23: How do I configure EndNote to work with RefViz? |
Answer |
| Install 24: I am running OS X (10.2.x) with EndNote 6.0, and when I try to open
an EndNote library the program crashes. Are there compatibility issues?
Is there a patch available? |
Answer |
| Install 25: Where can I find my Serial number or Product Key? |
Answer |
| Install 26: Does EndNote Windows run on a Windows disk partition on a Macintosh? |
Answer |
| Install 27: How can I delete/recreate my EndNote preferences? |
Answer |
| Install 28: Is EndNote compatible with a 64-bit version of Windows running on a computer with a 64-bit processor? |
Answer |
| Install 29: When installing EndNote X1 upgrade, I have entered my serial number and gotten "Invalid Serial Number." I know the serial number is now correct, how can I fix this? |
Answer |
| Install 30: I'm getting Error 1935 when installing EndNote on Windows Vista. How can I fix this? |
Answer |
| Install 31: While installing, patching or uninstalling EndNote I am getting errors referring to missing MSI files. How can I correct this? |
Answer |
| Interface 1: When I go to "References > New Reference" or when I try to edit an existing reference in a library, nothing happens with EndNote 8 on a Mac. When I close EndNote, I get an "Unexpectedly Quit" error. How can I resolve this? |
Answer |
| Interface 2: When I open EndNote, why are the tools in the toolbar grayed out? |
Answer |
| Interface 3: Why is the item that I would like to select from the menu unavailable or grayed out? |
Answer |
| Interface 4: The references displayed in the Reference List do not show the references I just added. Where are they? |
Answer |
| Interface 5: When I try to open my library by double-clicking on it, EndNote 8 comes up and gives the error "Windows cannot find '(path to .enl file)'. Make sure you typed the name correctly, and then try again." How can I avoid this? |
Answer |
| Interface 6: I want to save the changes made to my library. Why is the "Save" button grayed out under the "File" menu? |
Answer |
| Interface 7: Can I use relative paths to link my PDF files and other file attachments? |
Answer |
| Interface 8: Can I hide the fields I'm not using in a reference? |
Answer |
| Interface 9: Can I share my customized reference type table with another EndNote user? |
Answer |
| Interface 10: Is it possible to display all the author names in my library reference list and not just the first author? |
Answer |
| Interface 11: I am trying to link to a PDF file and get the error message "Could not add link" with EndNote X and later. How can I fix this? |
Answer |
| Interface 12: Does EndNote Mac support AppleScript? |
Answer |
| Interface 13: I am clicking on the Microsoft ActivSync or Mobile Sync for Vista, but my EndNote library is not synchronizing. |
Answer |
| Interface 14: I am editing reference types in EndNote X1 on Windows, and I can't edit the name of the Reference Type. What can I do? |
Answer |
| Database 1: Is it possible to transfer a Windows EndNote library to EndNote on
a Macintosh (and vice-versa)? |
Answer |
| Database 2: How does the EndNote 8 and later library format affect compatibility with
older versions? |
Answer |
| Database 3: What is the correct way to recover a library? |
Answer |
| Database 4: I backed up my database files to a CD-ROM and then copied them onto a different computer. But now I get error messages when I try to open the library. What's wrong and how can I fix it? |
Answer |
| Database 5: When I look in the folder where my library is saved I see the library as well as a folder that has the same name as my library, followed by ".Data". What is this folder? Can I delete it? |
Answer |
| Database 6: How can I move, back up, or transfer my library to another computer? |
Answer |
| Database 7: Why do the number of references in my library not match the reference ID numbers for my references? |
Answer |
| Database 8: I'm using EndNote 8 or later, and I deleted my library file, but still have my .Data folder. Is there any way to recover the library information with just the contents of the .Data folder? |
Answer |
| Database 9: When using the Compressed Library command in EndNote X and later to create a .enlx file, what is the upper limit on how large a library file can be?
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Answer |
| Database 10: Using an Intel Mac and EndNote X, when I try to open a library that was created using an older version of EndNote, the conversion process fails and produces an error: "The document library name could not be opened." How can I convert my older library for use in EndNote X?
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Answer |
| Database 11: How do Groups work in EndNote?
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Answer |
| Database 12: How can I enter an institution or corporation as an author?
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Answer |
| Database 13: I have more than one author, and they are not displaying properly. How can I correct this?
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Answer |
| Database 14: When I sync the EndNote library on my Palm with EndNote X or later desktop application for Mac, all of the references are being duplicated. How can I avoid this?
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Answer |
| Database 15: When I sync my Windows Mobile device using the Vista Windows Mobile Device Center I am getting errors with EndNote X2. How do I fix this?
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Answer |
| Import 1: How can I download and import references from PubMed's website? |
Answer |
| Import 2: I am trying to export search results from a website into EndNote using Internet Explorer or Safari under Mac OS X, but I cannot
get it to work. Whenever I try to export it just saves a file to my
desktop. How can I fix this? |
Answer |
| Import 3: Can I convert a ProCite database to EndNote? |
Answer |
| Import 4: Can I convert a Reference Manager database to EndNote? |
Answer |
| Import 5: When trying to import a file containing diacritics saved as plain-text from EndNote 8 or later into Reference Manager, ProCite, or EndNote 7 or earlier, the diacritics are scrambled and useless. What can I do to fix this? |
Answer |
| Import 6: I'd like to use InfoTrieve with the OpenURL function in EndNote, how can I set this up? |
Answer |
| Import 7: When trying to export citations from a website in my web browser I
get a "File not found" error or the records do not appear
in my Windows EndNote library. How can I fix this? |
Answer |
| Import 8: I have a list of references in a document that was not created using EndNote. Can I import these into EndNote? |
Answer |
| Import 9: I'm having problems importing from Reference Update into EndNote 8 or later on a Mac; it doesn't seem to be working. |
Answer |
| Import 10: When I export my references from RefViz into EndNote, I lose my page numbers, even though I can see that they are present in RefViz. What can I do to keep my page numbers? |
Answer |
| Import 11: How can I import references from Google Scholar? |
Answer |
| Import 12: When I direct export / import data into EndNote X, some fields are missing and the reference types are wrong. For example, when importing from online sources such as Google Scholar or Science magazine, journal articles appear in my library as the Ancient Text reference type and lack journal titles. How can I correct this? |
Answer |
| Import 13: How can I transfer references from RefWorks into EndNote? |
Answer |
| Import 14: How can I transfer groups from ProCite to EndNote X1? |
Answer |
| Import 15: When submitting a grant to the NIH, they require that the PMC number be included for all references. How do I do this? |
Answer |
| Import 16: I am importing into Windows EndNote X2 from a website or text file, and my Journal references are coming in as Film or Broadcast. How can I correct this? |
Answer |
| Search 1: I am trying to search PubMed using a connection file in EndNote 3/4/5,
but I always get no results or error messages such as "Error searching
for records. PubMed response: 301 Moved permanently..." How can I
fix this? |
Answer |
| Search 2: When I try to search PubMed or the Web of Science in EndNote using
a connection file I get "No Matching References Found" when I know
it should return some results or I get a time-out error message after
two minutes. My computer uses a proxy server. How can I fix this? |
Answer |
| Search 3: I always get a "Host refused connection" error when I try to use EndNote
to search any remote database (even with those that do not require
a subscription, such as Library of Congress), or the connection always
times out. My computer is behind a firewall. How can I fix this? |
Answer |
| Search 4: I'm getting a 12007 connection error, how can I resolve this? |
Answer |
| Search 5: When searching inside of EndNote X2, my library is importing all the search results automatically, unlike previous versions. Is it possible to modify this behavior? |
Answer |
| Search 6: How can I get the best results from the "Find Full Text" option in EndNote X2? |
Answer |
| Network 1: Can multiple users enter the same library and edit records at the same time? |
Answer |
| Network 2: Can user-specific settings be saved locally, for example can users save their custom Output Styles or Import filters on their local workstation? |
Answer |
| Network 3: I try to open an EndNote library in an offline folder and get either a "Parameter is incorrect" or "Runtime" error message. Is EndNote compatible with Windows Offline folders? |
Answer |
| Network 4: What is the simplest way to set up an EndNote library for shared network access? |
Answer |
| Network 5: If we install one copy of EndNote onto a shared server, can multiple users access it simultaneously? |
Answer |
| Network 6: What happened to netsetup and the instructions for installing EndNote on a Shared Server in EndNote X2? |
Answer |
| Styles 1: I am looking for an output style, but I do not see it in the list
of styles that comes with EndNote. What can I do? |
Answer |
| Styles 2: When I try to modify a style or text to include Bold, Italic,
Subscript or Superscript font attributes with EndNote 8 or later on the Mac, these
options are not available to me and do not work. |
Answer |
| Styles 3: I'm getting initials for some of my authors in the APA 5th style, but I don't want any initials to show up. How can I fix this? |
Answer |
| Styles 4: How can I change the way my style sorts my references in the bibliography? |
Answer |
| Styles 5: How do I get my journal names to abbreviate or show the full journal name properly? |
Answer |
| Styles 6: I am having problems saving my output style, or after saving the style I am getting errors. How do I fix this? |
Answer |
