Make sure you're using the latest and greatest. The most current version is EndNote X7.3
Get the latest update to EndNote X7 for improvements to Cite While You Write, library sharing, Groups, Sync, and Reference Manager database conversion.
(released 1 April 2015)
In EndNote X7, under the "EndNote" menu, choose "Check for Updates".
In EndNote X7, click "Help" and choose "Check for Updates".
If you are still on an older version of X7 or want to install the X7.3 update manually, read this Knowledge Base article.