Contact Endnote

How can we help you?

Contact support

Technical support

Get help with using EndNote
Monday – Friday, 9 a.m. – 8 p.m. Eastern (GMT -5)
+1-800-336-4474, press 4

Customer service

Orders, billing, shipping and lost serial numbers
Monday – Friday, 8 a.m. – 6 p.m. Eastern (GMT -5)
+1-800-336-4474, press 3

Submit a customer support request

Contact sales

Learn about purchase options, licensing, and volume discounts

+1-888-418-1937
1500 Spring Garden Street, Fourth Floor
Philadelphia, PA 19130

International sales contacts

We can help with using purchase orders, paying by check, volume license options and becoming a reseller.

Have sales contact me

Software registration

Registration guarantees we will have your serial number on file, so we can help if you lose it.

About us

Find out about Clarivate, the company behind EndNote.

Read about us

Cookie	Duration	Description
AWSALBCORS	7 days	This cookie is used for load balancing services provded by Amazon inorder to optimize the user experience. Amazon has updated the ALB and CLB so that customers can continue to use the CORS request with stickness.
cookielawinfo-checkbox-advertisement	1 year	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Advertisement".
cookielawinfo-checkbox-analytics	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional	11 months	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
JSESSIONID	past	Used by sites written in JSP. General purpose platform session cookies that are used to maintain users' state across page requests.
viewed_cookie_policy	11 months	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.

Cookie	Duration	Description
_vis_opt_test_cookie	session	This cookie is set by Visual Website Optimiser and is a session cookie generated to detect if the cookies are enabled on the browser of the user or not.
bcookie	2 years	This cookie is set by linkedIn. The purpose of the cookie is to enable LinkedIn functionalities on the page.
lang	session	This cookie is used to store the language preferences of a user to serve up content in that stored language the next time user visit the website.
lidc	1 day	This cookie is set by LinkedIn and used for routing.

Cookie	Duration	Description
_vwo_ds	1 month	This cookie is set by the provider Visual Website Optimiser. This cookie is used for collecting information on how visitors interact with the pages on website.
_vwo_sn	30 minutes	This cookie is set by the provider Visual Website Optimiser. This cookie is used for collecting information on how visitors interact with the pages on website. It collect statistical data such as number of visit, average time spent on the website, what pages haves been read.

Cookie	Duration	Description
_ga	2 years	This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors.
_gat_UA-34947514-2	1 minute	This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It appears to be a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites.
_gat_UA-85823632-12	1 minute	This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It appears to be a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites.
_gcl_au	3 months	This cookie is used by Google Analytics to understand user interaction with the website.
_gid	1 day	This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visted in an anonymous form.
_vis_opt_s	3 months 8 days	This cookie is set by Visual Website Optimiser and is used to detect if the user is new or returning to a particular campaign.
_vwo_uuid_v2	1 year	This cookie is set by Visual Website Optimiser and is used to measure the performance of different versions of web pages.

Cookie	Duration	Description
__qca	1 year 26 days	This cookie is associated with Quantcast and is used for collecting anonymized data to analyze log data from different websites to create reports that enables the website owners and advertisers provide ads for the appropriate audience segments.
_fbp	3 months	This cookie is set by Facebook to deliver advertisement when they are on Facebook or a digital platform powered by Facebook advertising after visiting this website.
bscookie	2 years	This cookie is a browser ID cookie set by Linked share Buttons and ad tags.
driftt_aid	2 years	This cookie is set by Drift.com for tracking purposes. According to the Drift documentation, this is the anonymous identifier token. It is used to tie the visitor on your website with the profile within the Drift system. This allows Drift to remember the information that this site visitor has provided through the chat on subsequent site visits.
fr	3 months	The cookie is set by Facebook to show relevant advertisments to the users and measure and improve the advertisements. The cookie also tracks the behavior of the user across the web on sites that have Facebook pixel or Facebook social plugin.
IDE	1 year 24 days	Used by Google DoubleClick and stores information about how the user uses the website and any other advertisement before visiting the website. This is used to present users with ads that are relevant to them according to the user profile.
mc	1 year 1 month	This cookie is associated with Quantserve to track anonymously how a user interact with the website.
personalization_id	2 years	This cookie is set by twitter.com. It is used integrate the sharing features of this social media. It also stores information about how the user uses the website for tracking and targeting.
test_cookie	15 minutes	This cookie is set by doubleclick.net. The purpose of the cookie is to determine if the user's browser supports cookies.

Cookie	Duration	Description
_vis_opt_exp_14_combi	3 months 8 days	No description
_vis_opt_exp_14_combi_557958	3 months 8 days	No description
_vwo_uuid	10 years	This cookie generates a unique ID for every visitor and is used for the report segmentation feature in VWO. Also, this cookie allows you to view data in a more refined manner. If you have the campaign running on multiple domains, you will notice campaign-specific UUID values.
_vwo_uuid_14	10 years	No description
_vwo_uuid_14_557958	10 years	No description
AnalyticsSyncHistory	1 month	No description
AWSALB	7 days	AWSALB is a cookie generated by the Application load balancer in the Amazon Web Services. It works slightly different from AWSELB.
drift_aid	2 years	No description
drift_campaign_refresh	30 minutes	No description available.
DriftPlaybook	session	No description available.
li_gc	2 years	No description
loglevel	never	No description available.
RUL	1 year	No description
UserMatchHistory	1 month	Linkedin - Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences.

Contact Endnote

Contact support

Contact sales

Software registration

About us

Our policy towards the use of cookies