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You may find the answers you need on our Frequently Asked Questions and Support & Services pages. Click Here for our Business hours and Holiday schedule.

Call us at 800-336-4474 and at the prompt press 4, and then select the "ResearchSoft Products" option. Alternatively, Email Technical Support for Thomson Reuters EndNote or for EndNote Web.

Our Commitment to You

  • We do our best to answer calls promptly and to keep hold times to a minimum. If you leave us a message when our office is closed we will call you back as soon as possible – always within one business day at most.
  • We will acknowledge and, when possible, resolve all inquiries within one business day. Email responses will include a contact name and case number.
  • We will inform you within one business day if the issue requires further investigation or escalation. Escalation will take place that same business day.
  • We strive to resolve all customer technical support issues within a maximum of five business days.

 



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