• For instructions to delete your EndNote preferences for Windows: Click here


• For instructions to delete your EndNote preferences for Mac: Click here

Please note: Following these steps involves modifying the registry and will remove any customizations you have made to the Reference Types in the EndNote program. When modifying the registry you may cause serious problems that may require you to reinstall your operating system. If you are not comfortable modifying the registry, please contact technical support.

1. Quit all applications.



2. On Vista, open the Computer option (from the Start Menu or on your desktop) and then go to C:\Users\[Your User Name]\App Data\Roaming and delete the EndNote folder.
   
   On XP or 2000, open the My Computer option (from the Start Menu or on your desktop) and then go to C:\Documents and Settings\[Your User Name]\Application Data and delete the EndNote folder.
   
   Note: If you cannot find the specified folder your windows preferences may be set to hide the folder. In this window go to Tools / Folder Options / View tab (if you do not see the Tools menu in Vista press the ALT key) and make sure that "Show hidden files and folders" is selected.



3. On Vista, press [Windows Key] + [r] on the keyboard to open the run screen, or just type regedit into the Search field in the Start menu and hit enter to run regedit.
   
   On XP or 2000, Go to Start in the lower left hand side of your monitor and then select Run and enter regedit. Then click OK.



4. Select the HKEY_CURRENT_USER folder and expand it, then the Software folder, then the ISI ResearchSoft folder.



5. Click on the EndNote folder.



6. Select Registry (or File) in the menu and then select the Export option.



7. Under Export Range choose the Selected Branch option and then save the file as EndNoteReg.



8. Right click on the EndNote folder and select Delete.



9. Close the Regedit application.



10. Restart the computer.



11. Open EndNote and try again.

Deleting Preferences in EndNote on a Macintosh:

1. Go to Users:[your login name with the house icon]:Library:Application Support:EndNote



2. Remove all files from this location (you can put them on the desktop- they will be rebuilt when EndNote restarts- when the process is complete these old files can be removed).



3. Go to Users:[your login name with the house icon]:Library:Preferences.



4. Remove the "EndNote f" folder, "com.ThomsonResearchSoft.EndNote.plist" file, and the "com.IsiResearchSoft.EndNote.plist" file (The EndNote f and the IsiResearchsoft files may not be present).
   
   If your computer was upgraded from Mac OS 9 to Mac OS X and you had EndNote for OS 9 installed, please see **Note below.



5. Restart the computer.



6. Go to Applications: Utilities and open the Disk Utility application.



7. Choose your hard drive, then click the "repair disk permissions" option. Close the utility when the repair is complete.



8. Open EndNote.



9. Go to the EndNote 8 or later menu; select Preferences.



10. Click the "EndNote Defaults" button.



11. Click on "Display fonts" then choose the "EndNote Defaults" button.



12. Click on the next option down, and click the EndNote Defaults button. Do this for each option here.



13. Click Save, and close this window.



14. Reboot your Macintosh.