Endnote Online FAQs

Working With Word Processors / CWYW

CWYW 1: After installing EndNote online's Word Plugin and opening Microsoft Word, I do not see the EndNote online toolbar or commands under the Tools menu. How can I fix this?

CWYW 2: What versions of Microsoft Word is EndNote online compatible with?

CWYW 3: When I open Microsoft Word I get an error message, "The macro cannot be found or has been disabled because of your macro security settings", and the EndNote online tools do not work. How can I fix this?

CWYW 4: Whenever I click one of the EndNote online commands in Word (either under the Tools / EndNote online menu or on the EndNote online toolbar) I get an error: "This Command is Not Available Because a Document Window is Not Active". How can I fix this?

CWYW 5: How do I exclude the author or year from my citations?

CWYW 6: Do the tools in Word install for more than one user account?

CWYW 7: When I try to use any of the EndNote online tools in Word, nothing happens. There is no error message or anything, but the tools do nothing. How can I fix this?

CWYW 8: Instead of seeing my regular citations, I'm seeing strange code, which looks something like { ADDIN EN.CITE <EndNote><Cite><Year>... What can I do to fix this?

CWYW 9: How can I clean up field codes in my document?

CWYW 10: I'm getting a dialog box that says "Select Matching Reference". What does this mean and how do I resolve this?

CWYW 11: I've made changes to the references in my library, but those changes aren't reflected in my document. How can I correct this?

CWYW 12: I've typed changes into my citations or in the bibliography, but the changes are overwritten by EndNote online. How can I resolve this?

CWYW 13: How do I get page numbers to properly show up in my in-text citations? I've tried the "Edit Citation" command, and put the page numbers in the Pages field, but that doesn't work.

CWYW 14: My numbered citations are not starting with number 1, even though I'm using a style that sorts the citations in the order of appearance. How can I resolve this?

CWYW 15: My document is showing the abstract in the bibliography, but I don't want the abstract to be present. How can I correct this?

CWYW 16: When I insert citations into my document, they go away immediately, but the reference list is generated at the end of the document. What happened to my citations, and how can I get them back?

CWYW 17: I installed EndNote online's plugin and see the menu options in the Tools menu of Microsoft Word 2008 or 2011 for Mac (other versions only show on the word ribbon), but I don't see the toolbar. Where is it?

CWYW 18: If I've removed the field codes, is there a way to return them?

CWYW 19: How do I double-space or single-space my bibliography, or change the font for the bibliography?

CWYW 20: If I start a document using the EndNote Desktop program, can I continue working with the document using EndNote online?

CWYW 21: Notes about APA 6th and EndNote online.

CWYW 22: I am looking for an output style, but I do not see it in the list of styles that comes with EndNote online. What can I do?